Frequently Asked Questions
Everything you need to know about your gear and your journey.
How long does shipping take for heavy gym equipment?
Standard shipping for accessories takes 3-5 business days, while larger equipment like power racks and barbells typically arrives within 7-10 business days via our specialized freight partners.
What is your return policy on fitness gear?
We offer a 30-day satisfaction guarantee. If your gear is unused and in its original packaging, you can return it for a full refund, minus shipping costs.
Do you offer warranties on Strength Side products?
Yes, all our hardware comes with a 1-year limited warranty against manufacturing defects, and our premium barbell line features a lifetime warranty on construction.
Can I track my order in real-time?
Absolutely. Once your order ships, you will receive an email with a tracking link to monitor your delivery progress every step of the way.
Do you provide international shipping?
Currently, we ship to the United States, Canada, and the UK. We are working on expanding our logistics to support more athletes worldwide soon.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and interest-free financing options through Affirm for qualifying equipment purchases.